Before we start teaching the ‘mechanics’ of Business Process Value Stream Design (the procedure, calculations, etc.), we will begin with a brief refresher on Lean as a business strategy to achieve Operational Excellence to remind participants of the basic principles behind this strategy. This will help explain the ‘why’ behind the methodology and its key steps.
We will teach you how to effectively design value streams in practice using two case studies. The first exercise will show you the steps, standard icons and definitions, design guidelines, and how to create the roadmap for improvement.
The second exercise will be even more hands-on. We will simulate an office/service environment facing typical challenges such as multiple intersecting flows (resulting in shared resources), failure demand, interruptions, variability, individual work vs. value stream perspective, and the challenge of getting data in non-repetitive environments. Participants will apply what they have learned to this case study.
Both case studies will be organized as group exercises to stimulate effective and practical learning.
Finally, participants will be asked to apply and implement this methodology in their own organization on a selected pilot value stream. A certificate will be awarded upon presentation of their findings and conclusions.
The course instructor is Dr. Ir. Dirk Van Goubergen, Associate Professor at the Department of Operations Analytics and owner of the Goubergen P&M Lean Academy in Belgium. He has more than 30 years of international teaching and coaching experience with Lean/TPS in Europe, Asia and the Americas in large and small organizations in all sectors (including Toyota itself). He has coached many Value Stream Design workshops and implementations in office, service and healthcare environments around the world.
Discover more about the 5-day course below.