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Monthly update Daily Annoyances - 10 July

What annoyances were resolved last month?
Below is the status of incoming notifications by topic. If you want to know more about a specific notification, please contact one of the working group members.

Service desks  

We have bundled complaints about response times, referrals to each other and or no resolution by service desks into 1 report. Together with the Services Working Group, we are looking at a new VU-wide working method for this.  

IT Service desk  

Ticketing notification - resolved or not?
You can report, for example, a malfunction or a defective docking station to the IT service desk. They then provide a solution. If your report is resolved, you will receive a notification. This will ask you to accept or reject the proposed solution. If it is rejected, the ticket remains open so that we can find a solution together. If you accidentally click on 'accept', the service desk will think your problem is solved while you may not feel that way. 

Support for home offices and associated facilities
During Corona, a service home office was urgently set up. IT is currently working on a redesign of this service and clear agreements and guidelines regarding costs, management and support that we hope to implement by the end of 2024.  

Daily annoyances

IT applications  

Microsoft Teams starts up automatically (in Posts). Can I change this?
MS Teams is VU's default working environment. It is started by default as soon as you turn on your PC. You can change this yourself via the menu Settings - General - System in MS Teams.  

What you cannot change yourself is that MS Teams starts up with 'Posts' by default. This is done because communication and collaboration are paramount in this tool. Read more information and instructions about MS Teams on VU.nl.

Word and Powerpoint templates missing since Windows 11 migration
The Word and Powerpoint house style templates are available within Windows 11. You do need to install these yourself via the VU Company Portal on the Windows 11 workstation. However, they are not yet available via the virtual environment (Remote Apps).  

Why can you only use SAP on Windows 11 workstations via AVD?  
SAP can only be used on the Windows 11 workplace (Modern Workplace) via Azure Virtual desktop (AVD) because the Modern Workplace can be used on campus as well as at home or elsewhere via WIFI. This is because the necessary, underlying SAP processes can only be offered in one uniform way, namely via one VU IP address. In this, AVD provides the necessary security and interference prevention. 

Please also read the update of 14 June and the update as of May 11.

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