How do you optimise services? How do you ensure better findability? And how do you avoid silo thinking when services are offered from multiple units? On the basis of these questions, the service working group last period drew up guiding principles that future service provision must comply with:
- Services are known, easy to find and and accessible
We aim to make services as accessible as possible. That means in one place, with one search engine and one chatbot.
- We provide services integrally.
So if a product or service is provided by multiple units, we make sure the user is not inconvenienced by this.
- The service is future-proof and capable of continuous improvement.
Important here is involving the user and actually doing something with the evaluation outcomes.
- We are unifying the demand side
To provide good service, it helps to get a grip on the great diversity of questions, without losing sight of the fact that sometimes customisation remains necessary.
- Service providers and users behave professionally, among themselves and towards each other
It may seem obvious, but both providers and users behave professionally in terms of attitude and behaviour.
- We adhere to the set frameworks
