Relationship Management VU Amsterdam

Creating an account is simple. Send an email to the CRM Marketing Team at mailing@vu.nl providing your VUnetID and department. We will create an account for you as soon as possible.

Follow these three simple steps to create your own environment:

• Collect the names and VUnetIDs of the colleagues who need a login;
• Clearly note which target group(s) you want to email;
• Send this information to mailing@vu.nl and we will help you as soon as possible.

Is it a .dll error message? Follow the steps below to resolve it quickly by yourself. In the case of a different error, email us at mailing@vu.nl and we will ensure you can log in again as soon as possible.

Solution 1

• Copy the following text: %AppData%\SelligentLauncher\tools\
• Press the Windows key on your keyboard
• Paste the copied text into the search bar and press enter
• Delete all the folders that appear
• Restart 'Campaign', it will now automatically reinstall

Solution 2

• Remove any existing Selligent Launcher installations (via Start > Settings > Apps)
• Delete the folders mentioned in Solution
• Go to the "Company Portal" Windows 11 application and install the Selligent app

If you don't have a Windows 11 VU-laptop, try the following:

• Go to Download.vu.nl and install SELLIGENT LAUNCHER SETUP
• Try restarting ‘Campaign’. The launcher will automatically reinstall

Do you want a bilingual (NL and EN) or a monolingual (NL or EN) template? Send this information to mailing@vu.nl and we will create a new template for you as soon as possible.

The CRM Marketing team follows the “train the trainer” policy. This means that you are responsible for transferring knowledge to your teammates. However, in case of need, please contact us at mailing@vu.nl.

If you work for two departments, you will need two accounts on Selligent. Creating a second account can be quickly arranged by sending an email to mailing@vu.nl , including your VUnetID and the missing or additional environment.

We strongly advise against sharing logins. Adjustments and/or sending of mails are logged, ensuring that everyone takes responsibility if something goes wrong.

The main reason is usually when the original URL contains a tilde “~”. This character has a technical function in Campaign. Insert a tilde “literally” as part of a source text or URL by mentioning the character twice in a row: "https://source.url/~article" becomes "https://source.url/~~article".

You can create a new newsletter in two ways:

• Create a new newsletter template;
• Copy a previously created newsletter. Make sure you always choose the option ‘Copy articles as new articles’. If you choose ‘Refer to existing articles’, the content you adjust in the copy will also be applied to the previous editions.

Did you sent a newsletter? Then you will find a blue box for each recently sent newsletter in the home module. Click on the white bars in this box. A pop-up screen will now open with all the results of your sent newsletter.

Are you adding the links in the newsletter yourself? Below the field where you add the URL, there is a box with the text ‘Measure clicks on this link’. Make sure you always check this box, as the activity on that link will then be measured.

At the top of the screen, you will see a tab “test”, click on it. On the right side, you will now see contacts, select one of the contacts. Now hold down the ALT key while clicking on “Send testmails now”. This opens a pop-up screen where you can enter the recipient of the test mail, e.g. yourself. You can enter multiple test email addresses by separating them with a semicolon “;”

If you have sent the mail, you will see a green play icon or a black pause button. The play icon means that the sending is still in progress. The black pause button means that the mail has been sent to everyone.

Newsletters are not intended to be re-used. This is because Selligent has already sent out the previous newsletter and remembers who received it. The people who received the previous edition will therefore then not receive the new edition.

You can request a new data segment via mailing@vu.nl. Make sure to request this in time, as it may take a few days to create the segment.

A subscription form can be requested via mailing@vu.nl. Usually, the CRM marketing team creates a subscription form if this comes up during the intake. Through this form, people can sign up for a specific newsletter. When a person signs up, they are automatically added to the segment. So you don’t have to take any extra action yourself. The same applies if a person unsubscribes.

Importing a new list of contacts requires attention. Consult the manual ‘performing a correct import’ at the bottom of this page or download the manual.

If you have sent a mailing to your own imported list, it is important to export the list after sending it to remove the opt-outs (unsubscribed) and bouncers (not received). This way, you maintain a clean contacts list.

First, click on the “export data” option in the top menu. Now look at the columns OPTOUT, BOUNCECNT, and BOUNCEDT. Is there data in these boxes? If so, make sure to remove those contacts from your list. It is very important for us to use clean lists. If you do not clean your lists, you will receive a warning from us. After the 2nd/3rd warning, access to Selligent will be denied.

Je kunt een verzoek sturen naar mailing@vu.nl om de lijst leeg te maken. Gaat het om enkele contacten die je uit de lijst wilt hebben, dan kun je zelf op het contact gaat staan en op het prullenbakje klikken om dat specifieke contact te verwijderen.

You can send a request to mailing@vu.nl to clear the list completely. If you only want to remove a few contacts from the list, you can stand on the contact and click on the trash can icon to delete that specific contact.

For most questions, you can contact mailing@vu.nl. This is the team inbox of Team CRM Marketing. A colleague from the team will then help you further. Also, every first Tuesday of the month between 14:00 and 15:00 there is a walk-in consultation hour in 0E-39 (Marketing and Communication department). Here, you can ask all your Selligent/Marigold questions in person.

Add to Calendar

At the bottom of this page, under ‘manuals’, you will find all available manuals regarding Selligent.

Every first Tuesday of the month between 14:00 and 15:00, there is a walk-in consultation hour in 0E-39 (Marketing and Communication department) where you can ask all your Selligent/Marigold questions in person.

Add to Calendar

Please note: all videos are recorded in Dutch, but you can turn on your subtitles within the Youtube settings and auto-translate them to your preferred language. 

Watch video 1: Log into Selligent

Watch video 2: Selligent modules

Watch video 3: Create a newsletter

Watch video 4: Test and send a newsletter

Watch video 5: View reports

Watch video 6: Tips for creating and sending a newsletter

Watch video 7: Dynamic segments

Watch video 8: Requesting a data segment

Watch video 9: Exoten

Watch video 10: Importing data

Watch video 11: Further steps after sending

Overview of all videos: Here