This course is designed for senior executives, product managers, crisis consultants, and communication managers seeking to enhance their skills in navigating high-stakes situations, effectively managing crises, and maintaining organisational resilience under pressure.
Businesses are constantly confronted with crises, such as the COVID-19 pandemic, (internal) activism, and product recalls. Therefore, navigating crises and making effective decisions under pressure have become important leadership skills. Under pressure, however, leaders tend to resort to familiar and proven behaviours, those unlikely to resolve a crisis. Crises bring about tensions, and an inability to identify and navigate these tensions will only further exacerbate the adversity. Leaders embracing perspective flexibility can prevent further escalation and turn a threat into an opportunity. The module equips leaders and their teams with the skills to successfully navigate through crises. It offers knowledge about crisis management and challenges participants to discover and experience what perspective flexibility is, both individually and in their teams and organisations. The learnings will be tested in a crisis simulation lab. Overall, this module equips leaders with the skills to manage crises effectively, emerge stronger, and build resilient organisations.
Key Learning Goals
1. Sessions will familiarise participants with how individual beliefs inhibit decision-making, how leaders can navigate faultlines, and how leaders can navigate a paradoxical world.
2. Sessions will familiarise participants with crisis management fundamentals, how to prepare for a crisis, and how to deal with an emerging crisis.
3. In the Crisis Simulation Lab (CSL), participants will be challenged to navigate a crisis while dealing with external pressure, team dynamics, and internal adversities.
Advantages
- Learn the essence of crisis leadership.
- Discover how perspective flexibility has become a key competence to navigate crisis situations. Know how to effectively communicate with different stakeholders during a crisis.
- Test your and your team’s crisis readiness in a real-life crisis simulation.
