Sorry! De informatie die je zoekt, is enkel beschikbaar in het Engels.
This programme is saved into My study choice.
This programme cannot be saved.
You are not logged in yet to My study choice Portal. Login or create an account to save your programmes.
Something went wrong, try again later.

Ombudsman students and personnel

VU Ombudsman Ms. drs. E.J. (Lies) Poesiat helps students, PhD-students and personnel with problems or complaints that cannot be resolved by any other body within the university. She has an independant position, is impartial and handles complaints in strict confidence: there is a duty of confidentiality. The ombudsman aims to resolve problems informally.

Vrije Universiteit Amsterdam is a large, complex organization where employees work for students on a daily basis. Nevertheless, something can go wrong that makes you feel duped as a student and for which you want to make a complaint. It is in the interests of students and VU Amsterdam that these complaints are dealt with seriously. The aim of the Ombudsman's position is to contribute to VU staff providing the best possible treatment to students and to converting complaints into points for improvement.

About the Ombudsman

  • Who is entitled to use the Ombudsman's services?

    All current students, PhD-students and employees can call in the ombudsman. A complaint can also be submitted after you as a student have completed your study. A prerequisite is that the complaint must relate to incidents that took place less than one year ago.

  • What types of issues does the ombudsman deal with?

    As a student

    With problems or complaints that cannot be resolved by any other body within the university. For example, if you feel that the faculty has treated you unreasonably or if your rights as a student have been infringed upon (Student Statute), one of your tutors cannot be reached, or a thesis supervisor is unavailable.

    Your complaint must relate to incidents that took place less than one year ago. Exceptions can be made for special cases.

    You can contact the ombudsman with complaints about:

    • incorrect application of legislation and regulations
    • the organisation
    • the education
    • the behavior of an employee
    • The accessibility of the university facilities 

    The ombudsman provides information about relevant regulations and procedures and tells you about your rights, obligations and options for resolving your problem.

    For example: you feel that you have been treated unreasonably by the faculty or that you have violated your rights as a student (student statute), one of your lecturers is unreachable or a thesis supervisor is not available.

    As an employee 

    VU employees can contact the ombudsman to help analyse and solve problems or complaints, for example regarding unfulfilled promises about training or promotion, about working conditions, or about reorganisations. 

    Supervisors may also contact the ombudsman personnel. The Ombudsman has a duty of confidentiality and complaints are treated confidentially.

  • What information will the Ombudsman require?

    The Ombudsman will need information about:

    • What is the problem? 
    • Against which individual or body is the complaint being lodged? 
    • What is the reason for the complaint?
    • In submitting the problem, what is the objective? Asking for information or advice, mediation, lodging an official complaint? 
    • Which facts and circumstances are related to the problem? 
    • Your name, address, telephone number, and E-mail address?

    Anonymous complaints will not be processed.

  • What will the Ombudsman do?

    A conversation with the ombudsman is confidential: there is a duty of confidentiality. The Ombudsman will discuss with you the ways in which the problem might be solved. This could be achieved by:

    • making inquiries
    • referral 
    • offering advice 
    • mediating 
    • dealing with the matter officially and issuing official advice 

    The Ombudsman provides information about relevant regulations, procedures and what your rights, obligations and options are. The Ombudsman also assists in problem analysis. If the problem can be resolved by another body, then the Ombudsman will refer you to the body in question, for example the confidential counsellors. 

    The Ombudsman will, with your permission, contact the individual or body in question. Only those who are directly involved are informed about the nature of the problem or complaint. Everyday experience in other universities has shown that most complaints/problems can be resolved through mediation.

    Formal investigation

    In the event that mediation is no longer possible or has not yielded results, a formal investigation can be initiated. You can request this from the Ombudsman. In that case, the complaint will always be put in writing. 

    The Ombudsman has a number of powers during the investigation. For example, it can request information from third parties, engage experts and examine the situation on the spot.

    In all cases, the Ombudsman hears the parties involved. Facts and circumstances are then stated as accurately as possible. After hearing both sides of the argument, areas of common ground are identified. The Ombudsman then issues a public verdict. 

    The complaint is declared either valid, partially valid, or invalid. This verdict may be accompanied by a recommendation to those involved, to the Faculty Board, or the Executive Board. Verdicts are incorporated into the annual report, however, the identities of those involved are not revealed. 

  • How can I contact the Ombudsman?

    Mw. drs. E.J. Poesiat
    Ombudsman students and personnel Vrije Universiteit Amsterdam

    T +31 (0)20 598 5313
    studentenombudsman@vu.nl
    Whatsapp: +31 (0)6 2762 5636

    Visiting address
    WN-gebouw, Office S-246
    De Boelelaan 1081
    1081 HV Amsterdam

    Mailing address
    De Boelelaan 1105
    1081 HV Amsterdam

    In any E-mail message, please state your telephone number and your return E-mail address. You will be invited for a meeting as soon as possible.

  • Regulations and annual reports

Ombudsman Vrije Universiteit

Do not hesitate to contact the Ombudsman: drs. E.J. (Lies) Poesiat

+31 (0)20 598 5313

+31 (0)6 27 62 56 36

Contact

  • drs. E.J. (Lies) Poesiat
  • Ombudsman students en personnel