In September 2025, Universidad Panamericana (UP) executed a simultaneous go-live for SAP S/4HANA Public Cloud, SAP SuccessFactors, and Anthology Student.
While this "Big Bang" approach successfully migrated the institution to the cloud, the transition from implementation to operational stability presented significant, unforeseen challenges.
This session offers a transparent look at the stabilization phase of Project EVOLVE. We will move beyond the initial go-live milestone to discuss the friction encountered in post-production support and user adoption. By sharing the technical and organizational hurdles faced during the first six months, this presentation aims to provide the HERUG community with a realistic framework for managing complex cloud ecosystems.
Key topics include:
- The Post-Go-Live Support Model: Managing high ticket volumes and prioritizing critical fixes in Payroll and Finance through a dedicated "War Room" or Bunker.
- Expectation vs. Reality: Strategies for communicating with stakeholders when system performance and SLAs face initial stability gaps.
- User Adoption and Training: Identifying where pre-migration training fell short and how we addressed the learning curve for a diverse user base.
- Lessons for Future Deployments: Practical adjustments to change management strategies that can help other institutions mitigate friction during similar transitions.