This book is about managing AI systems in practice. As far we are concerned, the word 'practice' should be emphasized, because although there are many (popular) scientific publications about the potential influence of AI systems on work and organizations little of this works based on real cases that can provide examples from practice. This is specifically important because existing literature on technology and work suggests that a gap may exist between the development of technology and its actual use in daily work which might trigger unforeseen consequences, It is time to explore what these consequences are.
In this book, we provide insight into the implementation and use of AI in organizations, without losing sight of the development of the technology. To this end, we conducted research at eight incumbent organizations that have induced AI systems into their existing work processes. From our analysis of the conversations and observations we conducted and the written information about the organizations, we have identified four themes that specifically apply to the management of AI systems.
Managing AI wisely: From development to organizational change in practice. L Waardenburg, M Huysman, M Agterberg, 2021