In this book the authors describe how eight organizations deal with the implementation and use of artificial intelligence (AI). They address the following challenges of implementing AI: organizing for data, testing and validating AI, creating bridges between AI design and use, and changes in work. Using a combination of existing literature and thorough practical examples, they provide answers to questions such as: How do I get data? When is a system good enough to actually take over tasks? And how can my people be prepared for working with AI? The authors then make four recommendations for WISE management of AI. This means that managing AI requires Work-related insights, Interdisciplinary knowledge, Socio-technical change processes, and Ethical awareness.
AI systems can offer many opportunities to organizations and can fundamentally and positively change work in many ways. We hope that with this book we convince managers to look beyond the hype of AI and keep asking themselves at all times, regardless of what stage they are in: Are we managing AI wisely?
Managing AI wisely: From development to organizational change in practice. L Waardenburg, M Huysman, M Agterberg, 2021
