VU has found a high-quality partner in Canon, which will take over its reproduction services from October 1.
Canon combines a user-friendly ordering portal -the Repro VU print portal- with personalized support. The biggest change is in the ordering process: starting October 1, you’ll place your own print orders through the Repro VU print portal.
The repro services are organized according to the click-call-face model:
CLICK – Part of the product range can be ordered online via the Repro VU print portal, which also features products from the VU Brand Portal. You’ll receive status updates on the progress of your order. The portal also includes a comprehensive Help Center with an FAQ section featuring a search function, so you can quickly find answers to your questions.
CALL – Still having trouble? During business hours (8:30 a.m. – 5:00 p.m.), Canon graphic design advisors are available to answer questions by phone, email or Teams.
FACE – The Repro VU Print Service (powered by Canon) continues to operate as a staffed service desk in the basement of the Main Building. Here you can go for:
- Small (urgent) jobs, such as printing a poster or binding a document
- Picking up (urgent) orders
- Graphic design advice for custom projects
- Support, for example, with placing an order in the Repro VU print portal
The team at the service desk answers questions and helps you place an order through the Repro VU print portal. In addition, the team proactively reaches out to frequent customers - for example, to go over upcoming open house events, discuss additional requests, or gauge satisfaction with the service.
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Digital Walk-In Sessions in October
In October, Canon is organizing digital walk-in sessions for students and staff to learn how to use the Repro VU print portal. The sessions are open to everyone via Teams and last about an hour.
Dates:
- Thursday October 1, 12:00 p.m.
- Friday October 2, 12:00 p.m.
- Monday October 5, 12:00 p.m.
Click on the link of your day of choice when the session starts.