The response rate was high. The results show that OnStage is perceived as non-intuitive, cluttered and confusing, and that it requires excessive clicking. The workflow is described as rigid and unclear, with particular criticism of the process of registration and validation.
It is clear that improvements are needed. The Process Management department is working with all faculties to identify what needs to be done. Based on this, an action plan will be developed, implemented and monitored in collaboration between the faculties, VU Central and the OnStage supplier.