The satisfaction of students is also measured by the Nationale Studenten Enquête (NSE) [national student questionnaire]. This questionnaire can help students to choose a study programme. At VU University the NSE is an important tool within the framework of quality assurance. At our university the NSE scores are made available to the Faculties and the Services through MIVU. Subsequently, the results are analysed at all levels. Over the past years, the NSE scores of our students have shown a decrease in comparison to other universities. Our scores are poorest on facilities and on providing information for and communication with students.