Contacting the Student Desk

Are you already a VU student? You can find all information about registering and tuition fee on VUnet; use the form to ask the Student Desk a question. If you want to request a Declaration of Registration, a proof of payment (Bewijs Betaald Collegegeld: BBC), a graduation statement or a certified list of grades, please also use the forms which you can find on the before-mentioned pages on VUnet.

Please note: The university does not provide information about adult students to third parties. If students by (urgent) unforeseen circumstances cannot communicate themselves, the university requires a written proof of this. It is at the discretion of the university (and depending on the situation) how to proceed. 

Adjusted opening hours during the Holidays:
- At Thursday 20 and Friday 21 December 2018 we are not available by phone. Our desk in the main building is open between 10.30 and 17.00.
- The Student Desk is closed from 24 December until (and including) 2 January 2019 (both phone and desk are closed).
- At 3 and 4 January 2019 we are not available by phone. Our desk in the main building is open between 10.30 and 17.00.

Student DeskGeneral questions concerning enrolment or tuition fee
AddressDe Boelelaan 1105, central hall, 1081 HV Amsterdam
Telephone                        + 31 20 598 5020 (please have your student number ready)     
Monday till Friday from 10.30 till 12.30 and 14.00 till 17.00
Opening hours student deskMonday till Friday from 10.30 till 17.00 (please quote your name and student number)

When go to the Student Desk?

The Student Desk is your starting point, you can go there with questions about:Questions about these topics can be sent to your faculty using the contact form on the page Educational offices or via the information pages on VUnet. However, if you don't know where to ask your question you can contact the Student Desk:
(re-)enrolment and cancelling your enrolmentthe content of your course or study programme (please check the programme page first)
payment or restitution of tuition fees (transfer, direct debit authorization, pay by debit card, proof of payment (Bewijs Betaald Collegegeld or BBC))admission to a master's or premaster’s programme
changing your payment detailsrequired (pre-)qualifications (please check the programme page first)
making a certified copy of a diploma (You have to make and bring a copy of your diploma yourself. Furthermore, you should bring the original diploma to the Student Desk.)
applying for your diploma or degree certificate
student cardlate registering for course modules and examinations
getting the form signed for compensation for the student travel product (this is only possible when you are fullyenrolled for the specific academic year)the course schedule can be found on your personal VUnet page (home) or on
making an appointment with the studentenombudsman (this can only be done by telephone); you can also contact the studentenombudsman yourselfwhich books you need for which course can be found in the Study guide
registering for course modules and examinationsyou can make an appointment with a student counselor via the online form
certified list of grades
diploma verification requests from students who have graduated before 1 January 1996 will be handled by the VU Student Desk. Requesting such a verification can only be made by the student himself with a consentform. The verification will be sent to the verification office with the student in the cc. For other verification requests we refer students to the Diploma register of DUO.

International Service Desk

International Service DeskFirst point of contact for questions about internationalization.
VU Amsterdam International OfficeVU Amsterdam internationalization contacts.
Centre for International CooperationCIS is VU Amsterdam's focal point for international development cooperation with partners in Asia, Africa, Latin America and Eastern Europe.

UC-IT Service Desk

As a VU Amsterdam student you have access to various IT services. You can find these services (and their user manuals) in Products and Services on VUnet (log in with your VUnet-ID).  


Nederlands: Contact met de Studentenbalie